Getting help

Ask Ash firstCopy Anchor Link

Ash answers from these docs, and links the pages it used.

• On these docs: ask on Home, at the top of the sidebar, or click the Ask Ash button at the bottom right of any page. You don't need to be signed in, and it uses no credits. Here Ash reads only the docs, never your studio.
• In Plya: press ⌘ J, or click the Ask Ash button, and ask how to do something: "How do I send an invoice?" or "What does the Basic plan include?" There, Ash also knows your projects, clients and money. Open the full page from Ask Ash in the sidebar.

On the docs, each visitor can ask 20 questions an hour and 50 a day, up to 12 in one conversation.

Plya keeps the questions asked on the docs for up to 180 days, with the pages Ash used and whether it answered, to improve these pages. A question isn't linked to you or your IP address. See Privacy and your data.

Search the docsCopy Anchor Link

Each module has an overview, how-to pages, and a troubleshooting page that starts from what you see on screen. In Plya, a module's empty page links to its overview, such as How Projects works.

Send feedback from the appCopy Anchor Link

1. In Plya, click the Plya logo at the top of the sidebar.
2. Choose Give feedback.
3. Write what happened or what you'd like. Add a screenshot or file if it helps.
4. Click Send feedback.

It goes to the Plya team with the page you were on, and we reply by email.

Write to usCopy Anchor Link

There are three ways to reach us:

• Contact support, at the foot of every docs page, opens a short form. Add your email and your message, then click Send.
• When Ash can't answer, or you ask for a person, it offers the same form with a message it drafted. Edit it as you like. Include this conversation attaches your chat with Ash, and it's on until you turn it off. Nothing is sent until you click Send.
• Email support@plya.app from your own mail app.

We reply to the email you give us. It helps to include:

• what you were trying to do
• what you expected, and what happened instead
• any message Plya showed, word for word
• a screenshot

Write from the email you sign in with, so we can find your studio.

When Plya has updatedCopy Anchor Link

When a new version of Plya comes out while you have it open, a message at the bottom of the screen says Plya has updated. Click Reload to use the new version. Plya never reloads by itself, so you can finish what you're typing first. Until you reload, you're on the earlier version, so a recent change may not show yet.

Things only we can doCopy Anchor Link

Refunding a payment your client made on an invoice happens in your own Stripe Dashboard. On Basic, Plya keeps its 2% fee on that payment. See what the Basic plan includes.

RelatedCopy Anchor Link