How do I update my card or switch plans?
Switch between Monthly and Quarterly in Settings → Billing. Change your card and download receipts in Stripe's billing portal.
- billing
- card
- receipts
- invoices
- quarterly
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- switch
- portal
Once you have a plan, you manage it in Settings → Billing. Switching plans and canceling happen right there. Your card, receipts and billing details live in Stripe's billing portal, which Manage billing opens. The button reads "Opening billing…" while it loads, and the portal brings you back to Settings → Billing when you're done.
Switching between Monthly and Quarterly
Studio is $39 a month on Monthly, or $99 every 3 months on Quarterly. Only the studio's owner can switch.
- Go to Settings → Billing.
- Click Switch to Quarterly (or Switch to Monthly) on your plan.
- Read the dates and amounts, then click Switch to Quarterly to confirm.
When the switch takes effect depends on whether you've been charged yet.
| When you switch | What happens |
|---|---|
| After your first charge | You keep the plan you've paid for until its period ends. Then the new plan starts with a full charge, $99 for a quarter or $39 for a month. Nothing is charged on the day you switch |
| During a free trial | Switching isn't available yet. The button shows once the trial ends and your first charge goes through |
Nothing is prorated either way: you never pay twice for the same days, and no credit carries over.
Changing your mind
A switch that waits for the end of your period shows on your plan as "Switches to Quarterly on" its date. To stay on your current plan, click Keep Monthly (or Keep Quarterly) before then. Canceling your plan also cancels a waiting switch.
Adding and removing seats
On a running plan, Settings → Billing has a Seats row: how many seats are taken, counting open invites, out of how many you pay for. Only the owner changes them.
| Change | What happens |
|---|---|
| Add a seat | The confirm shows your new total. The seat is yours at once, and that day you pay the difference for the rest of your period. If your card is declined, nothing changes |
| Remove a seat | The seat goes at once, and nothing is refunded for the period you've paid for. Your next charge is the lower total. A seat someone is using, or an open invite, can't be removed: remove the person or cancel the invite in Settings → Members first |
When every seat is taken, Invite someone in Settings → Members offers Add a seat too, and the invite opens as soon as the seat is added. Studio sells up to 5 seats; past that, Contact sales sets up Business, a custom plan, with us.
What you can do in the billing portal
| Task | Where |
|---|---|
| Change the card you pay with | Payment method |
| See and download receipts and past invoices | Invoice history |
| Pay an open invoice | Invoice history |
| Change your billing email, name, address or tax ID | Billing information |
To cancel, use Cancel plan in Settings → Billing.
Your card failed
If a payment doesn't go through, a banner says "Your last payment didn't go through. Update your card to keep Studio." Click Update card to open the portal and change it. Stripe retries the payment for a while, and your studio stays editable in the meantime. You can switch plans again once the payment goes through.
If every retry fails, your plan stops and the studio goes back to Basic, with everything kept. If you have more projects, notes or contacts than Basic includes, creating and editing in that area pause until you archive down or upgrade. Settings → Billing then shows "Paused after a missed payment". Update your card in Manage billing, or upgrade again, to get Studio back.
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