How do I cancel or get a refund?
Cancel any time from Billing, get your first payment back in full, and come back whenever you like.
- billing
- cancel
- refund
You can cancel Studio any time. Your first payment is refundable in full for 30 days.
Cancel your plan
- Go to Settings → Billing and click Cancel plan.
- The dialog says when your plan ends. Pick the main reason and tell us what we could do better, if you like. Both are optional.
- Click Cancel plan. The Plan row now says "Ends" with the date.
Your plan stays on until the end of the period you've paid for, and you won't be charged again. After that date the studio goes back to Basic, with everything kept. Plya's fee on invoice payments applies again from then. If you have more projects, notes or contacts than Basic includes, that area still lists, opens and exports, and creating and editing in it pause until you archive down to the limit or upgrade. Archiving and deleting always work, and other areas are untouched.
If a switch to Monthly or Quarterly was waiting, canceling drops it too.
During a free trial, canceling works the same way: Studio stays on until the trial ends, and nothing is ever charged.
Change your mind
- Before the end date: click Keep my plan in Settings → Billing. Your plan carries on as before.
- After the end date: click Upgrade in Settings → Billing to start a new plan.
Refunds
| Situation | What happens |
|---|---|
| Within 30 days of your first Studio payment | You can have all of it back, with no reason needed. Your plan ends with the refund and the studio goes back to Basic |
| After 30 days | Cancel any time. The plan runs to the end of the paid period, with no refund for unused time |
| On Basic | Basic needs no card, so there's nothing to refund |
| During a free trial | Nothing has been charged. Your first payment, when the trial ends, is refundable in full for 30 days |
| Switching between Monthly and Quarterly | Nothing to refund. After your first charge, the switch waits for the end of the period you've paid for |
| A charge made in error, such as a double charge | Refunded |
To ask for a refund, email support@plya.app from the address on your account. Refunds go back to the card you paid with, usually in 5–10 business days.
The full policy is on the Refund policy page.
Related
Need a person? or email support@plya.app.