Refund policy

Within 30 days of your first Studio payment, you can have all of it back. You don't need to give a reason.

To ask, email hello@plya.app from the email address on your account. We refund the original payment method; most banks show it within 5 to 10 business days. Your plan ends with the refund, and your studio moves to Basic, with everything in it still there.

You can cancel any time from Settings → Billing → Manage billing. Your plan stays active until the end of the period you've paid for, and isn't renewed after that. We don't refund the unused part of a period.

Basic costs nothing and needs no card, so there's nothing to refund.

When you refund a client's invoice payment from your Stripe account, Plya keeps the 2% fee it charged on that payment on Basic. Studio has no Plya fee to keep.

When you switch between monthly and quarterly billing, Stripe credits the unused part of your current period toward the new one.

If you were charged in error, for example twice for the same period, email hello@plya.app and we'll refund it.

Where the law gives you more than this policy, the law applies.