Ash troubleshooting

"You've used this month's Ash credits"Copy Anchor Link

• Cause: your studio has used its credits for the month.
• Fix: they come back on the date shown. On Basic, click Upgrade for Studio's 500 a month, straight away. To see your usage, go to Settings → Billing.

"Ash couldn't be reached. Try again."Copy Anchor Link

• Cause: the connection dropped, or Ash hit a problem on its side.
• Fix: click Try again. Failed turns cost no credits.

"This conversation is too long. Start a new one."Copy Anchor Link

• Cause: a conversation has a length limit.
• Fix: click New conversation. Ash still remembers what's in Settings → Ash.

"I've taken several steps on this one"Copy Anchor Link

• Cause: Ash takes up to six steps per turn.
• Fix: reply "keep going".

"That card was already used"Copy Anchor Link

• Cause: confirm cards work once.
• Fix: ask Ash again for a fresh card.

Ash couldn't open a linkCopy Anchor Link

• Cause: the page is private, behind a sign-in, or on a site that blocks readers like Ash. A very long link can't be read either.
• Fix: copy the page's text and paste it into your message. Ash reads it the same way.

Ash said something wrong about my studioCopy Anchor Link

• Fix: tell Ash what's right. If it came from a memory, remove it in Settings → Ash.

"That's a lot of questions this hour"Copy Anchor Link

• Cause: on the docs, each visitor can ask Ash 20 questions an hour and 50 a day.
• Fix: search the docs with ⌘ K, wait a little, or click Contact support at the foot of the page. In Plya, Ash has no such limit, only your credits.

"Ash is resting for today"Copy Anchor Link

• Cause: Ash on the docs has a daily limit across everyone, and it's been reached.
• Fix: search the docs, ask Ash in Plya, or click Contact support. It's back the next day.

⌘ J doesn't open AshCopy Anchor Link

• Cause: shortcuts don't fire while you're typing in another field.
• Fix: click outside the field first, or use the Ask Ash button.

RelatedCopy Anchor Link