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How do I mark an invoice paid, void it or change it?

Record a payment made outside Stripe, cancel a sent invoice, edit after sending, and delete drafts.

Updated Oct 23, 20262 min read
  • finance
  • invoices
  • paid
  • void
  • delete
  • edit

Every invoice has an Invoice options menu (⋯) in its header. What's in it depends on the invoice's status.

What you can do in each status

ActionDraftSentPaidVoid
Download PDFYesYesYesYes
Mark as sent (no email goes out)Yes
Mark as paidYesYes
Void invoiceYes
Move to draftYesIf you marked it paid yourselfYes
Delete invoiceYes

Right-click an invoice

Right-click an invoice in the list for Open, Add to favorites and the same actions as Invoice options, for that invoice's status. Delete invoice asks you to confirm first.

Mark an invoice paid

Use this when a client pays by bank transfer, check or cash.

  1. Open the invoice.
  2. Click Mark paid in the header, or choose Mark as paid from Invoice options.

The button turns green with a check, then the header shows the paid date. The invoice turns Paid with today's date. A payment marked paid by hand carries no Plya fee and no payout date, since no money passes through Plya or Stripe. Your client gets a receipt email, the same as an online payment. Everyone else in your studio gets a paid notification. Asking Ash to mark an invoice paid does the same.

The paid date is always the day you mark it. A different date or payment method can't be recorded yet.

Change a sent invoice

  1. Choose Move to draft from Invoice options.
  2. Edit the draft.
  3. Send it again.

Void an invoice

Choose Void invoice from Invoice options. A void invoice can't be paid, and its pay page says so. To use it again, choose Move to draft.

Delete an invoice

Only drafts can be deleted. Choose Delete invoice, then Delete draft to confirm. Any time on it becomes billable again. For a sent invoice, void it instead.

A project, contact or organization that's on a sent invoice can't be deleted, so your billing history stays complete.

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