How do I connect Stripe?
Link your own Stripe account so clients can pay your invoices online.
- finance
- stripe
- connect
- payments
- setup
Clients pay your invoices through Stripe. They pay into your own Stripe account on every plan, and Stripe charges its usual processing fees to it. On Basic, Plya also keeps 2% of each invoice payment made online. Studio has no Plya fee.
Stripe's setup takes about 10 minutes. Have your bank details and the last four digits of your Social Security number ready.
You can draft and preview invoices before you connect. A banner at the top of the Invoices view says where Stripe is, with its button. When you choose Send in email or Copy invoice link on a draft, Plya asks you to connect Stripe first, and Stripe brings you back to that invoice when you're done. Stripe's form starts with your studio name, website, email and your name filled in from Plya.
Steps
- Open Finance. A banner at the top of the Invoices view says "Connect Stripe to start invoicing".
- Click Connect Stripe. You can also start from Finance options → Finance settings → Stripe, or Settings → Studio → Invoice details.
- The button spins while Plya gets Stripe ready. The first time takes a few seconds, since Stripe sets up your account then. Stripe opens. Sign in to an existing Stripe account or create one, then answer Stripe's questions about you and your business.
- Stripe brings you back to Finance. A message says how it went, such as "Stripe is connected. You can send invoices."
Once you're connected, the New invoice button appears in the Finance header.
What each state means
| What Finance shows | What it means | What to do |
|---|---|---|
| Connect Stripe to start invoicing | No Stripe account yet | Click Connect Stripe |
| Finish setting up Stripe | Stripe needs a few more details | Click Continue with Stripe |
| Stripe is checking your details | Stripe is verifying you. It usually takes a few minutes | Wait. Finance checks again every 15 seconds, or click Check again. It spins while it checks |
| Your Stripe account needs attention | Stripe has paused payments until it gets what it needs | Click Open Stripe and finish what Stripe asks for |
Good to know
- You get your own full Stripe Dashboard. Payouts, bank details, payment methods and refunds are all managed there. Open it from Finance settings → Open Stripe Dashboard.
- When Stripe approves your account, or needs more details from you, Plya sends you a notification. See How do notifications work?.
- Stripe accounts made through Plya are US accounts for now.
- Which payment methods your clients see, beyond card, follows what you turn on in your Stripe Dashboard.
There's no Disconnect button in Plya yet. To switch to a different Stripe account, write to support@plya.app.
Related
Need a person? or email support@plya.app.